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SOS Report

In version 4.21.0.0 and higher, CODESYS provides a PLC shell command which can be used to generate a detailed SOS report of your system.

This command collects a lot of information about your system, the runtime, and the application, and stores that information in a dedicated location. You can analyze this information yourself or contact CODESYS Support in case of problems.

To create the report, execute the system-createsosreport command. The command can take from a few seconds to several minutes. After the command has been completed, the location where the report is stored will be displayed.

You can inspect the contents and, if desired, remove information which you do not want to send to the support team.

For more details about the command, execute system-creatertreport ?.

. The following information is collected:
  • Hyperthreading status

  • Scaling governor status

  • Kernel information (version, build date, system name, etc.)

  • RT throttling

  • CPU frequencies

  • Everything in /proc/cpuinfo

  • Configuration of the runtime system

  • Output of cmu --cmdust

  • Contents of /var/log/CodeMeter/

  • Output of the following commands: free, ulimit, mount, dpkg -l, rpm list, opkg list, ipkg list, podman info, docker info, lsusb, lspci, cat /proc/version, cat /boot/config-$(uname -r), dmesg -k, lsmod, ip a s, nmcli, cat /etc/os-release.